These terms and conditions will apply to all transactions on our website. You should read through them carefully before placing your order.
When you place an order, we will require your name, and e-mail address. Without this information we will not be able to process your request or notify you of acceptance of your order.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to: firstname.lastname@example.org
The Lindores Abbey Distillery delivers to the UK and Europe only and is £6 flat rate (UK only).
Unfortunately, currently we are unable to send bottles to the USA, we are close to appointing a US distributor, after which we will be delighted to ship Lindores ‘Aqua Vitae’ to whisky lovers across the Ocean.
Most orders are dispatched within 48 hours of order being placed. We only dispatch and deliver Monday-Friday.
Orders are shipped by a national courier network. It is important to inspect the items for damage before you sign for delivery. Please allow up to 7 working days for delivery. The courier will attempt 2 deliveries – after this, the package(s) will be returned to your local post office or courier depot and will be held for you to collect for two weeks. Packages uncollected after this period will be returned to our warehouse where you will be credited for the cost of the goods but NOT the shipping charges.
International Orders: Orders for European destinations usually take 5-10 days to arrive. Orders for other worldwide destinations can take 5-20 working days to arrive. There may be additional charges for delivery to some remote areas / regions in some countries.
These timeframes are those recommended by Royal Mail and other Courier companies that we use and based on normal weather and operational conditions. In exceptional and unforeseen circumstances there could be delays that result in an order arriving after the predicted delivery date.
Orders for delivery outside of the UK:
FROM 1ST JAN 2021: Orders placed for delivery outside of the UK, including all of Europe and EAA are subject to taxes and duty on arrival at the destination country. The delivery price quoted on our site does not include these charges. Lindores Abbey does not control import duty charges nor are we liable to pay any of these charges. Please check if these apply before ordering.
Unfortunately, currently we are unable to send bottles to the USA, Canada, Russia, Sweden, France or Poland. We are hoping to appoint distributors soon, after which we will be delighted to ship Lindores ‘Aqua Vitae’ to whisky lovers across the world. Please contact us so we can arrange an alternative way of getting your order to you.
The Lindores Abbey Distillery does not accept liability for failed or delayed deliveries resulting from inaccurate information supplied within orders.
We will obtain authorisation on your card before your order can be accepted. Once authorised we will send an order confirmation to the e-mail address you have supplied to us. You will be notified if there are any delays. If there are any problems with your order or if your item(s) is out of stock, you will be contacted by one of our customer services representatives either by email or by phone. We reserve the right to cancel your order if there is reason to until the point of dispatch. If this occurs, we will notify you and refund your order in full.
You are entitled to cancel this contract provided you contact us within 14 days of receiving your purchases. You then have a further 14 days to send the goods back to us. Provided the items are returned in their original condition and sent back in suitable packaging, we will give you a refund for the cost of the item including a standard delivery charge. If you wish to exchange your item, you can then place a new order for the item you wish to exchange your original order for.
Personalised items: any item that has been personalised is non refundable and non returnable.
If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department by e-mail: email@example.com. If your order has already been despatched please follow the procedure set out in the Returns section.
Pricing and payment
Payment for all orders is in pounds sterling and at point of sale (not at the point of despatch) and inclusive of VAT. These converted prices are for guidance only and the amount you are charged by your card issuer / PayPal will differ. Many credit / debit card issuers now charge a conversion fee for transactions in currencies other than one one assigned to your card.
The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is your own. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this site whether or not that product has been sold.
The price you pay is the price displayed on our website at the time we receive your order, and will be clearly stated on your order confirmation, with the following exception. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund.
Online orders must be paid for by credit/debit card. We accept Visa, Delta card, MasterCard and Amex. Other methods of payment are available and include direct bank transfer. All goods will remain the property of Lindores Abbey Distillery until paid for in full. We do not accept cheques.
The products and services offered on our website are sold for use within the United Kingdom. Use of this web site shall be governed by Scottish Law and will be subject to the jurisdiction of the Scottish courts. These terms and conditions do not affect your statutory rights.
Further help and advice regarding you statutory rights is available from Consumer Direct at www.consumerdirect.gov.uk or by calling 0845 4040506
In the event of non-availability of goods, we will contact you to arrange alternatives or a refund where applicable.
In the event of any defect in any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item. Otherwise simply send the item back to us, packed to the same standard as you received it, and we will replace it as appropriate and return at no cost.
If we have collected any item which proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge.
If we have arranged an uplift for any reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a ‘journey’ fee (charged to us by our courier), or ask that the item be returned by the customer directly.
ALL returns must be authorised by email or phone by the Lindores Abbey Distillery before being returned. This is to ensure correct tracking of your goods and any refunds or replacements that may be due.
Please ensure that the returned items are boxed and securely packaged for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.